How To Access Advantage Services

There is no wrong door to access services at Advantage.

If you are experiencing a crisis:

  • Call the MyGCAL line, available 24/7:  1-800-715-4225
  • Or walk in to any of our sites, during business hours

For routine access to services: 

  • Call our centralized scheduling department at 855-333-9544
  • Or, walk in to any of our sites, during business hours
  • If you have more specific questions regarding services or program access, please click HERE

What to expect when you call:
When you call centralized scheduling, you will be given a time and date to arrive for an intake appointment.  The entire process for intake can be two to three hours due to demand or clinical emergencies. We do our best to provide the most thorough, quality care that we can for each person that we see. An intake appointment is the first contact for all adults and children seeking outpatient services within our agency and may be scheduled at any of Centers. During this appointment, we will complete a clinical assessment together to determine which services are the best fit for you and that will meet your needs.  We will ask for information and documentation (listed below) to open you to services. Information about our services and your rights and responsibilities as an Advantage client will be shared with you.

If eligibility requirements are not met, Advantage will provide referral information for other sources in the area that may meet your needs.  


What to bring to your intake appointment:

  • Insurance documentation
  • Financial status information (2 check stubs, W-2, most recent tax return, or prof of unemployment from Department of Labor)
  • State issued Identification (Driver’s License, Indemnification Card, birth certificate, military ID, etc)
  • Social Security number
  • Bring previous clinical documents if they are available: hospital discharge papers, copies of previous clinical assessments or treatment notes, names and contact information for previous providers.
  • Bring all current medication bottles or list of medications and dosages.
  • For children and adolescents, please include IEP and/or previous psychological testing results.

Payment Policy:

Advantage serves all people who are eligible for treatment. Those not covered by Medicaid will be asked to pay a co-payment at the time of service based on their insurance plan. If you are uninsured, you may qualify for the State Assistance Program. Those clients will be asked to pay an amount determined on a sliding fee scale based on income.

If you are experiencing a crisis you will not be turned away due to inability to pay.

For those with insurance coverage, we accept the following plans:

  • Medicaid
  • Medicare Part B
  • Peachcare for Kids
  • Amerigroup
  • Wellcare
  • Cenpatico
  • Blue Cross Blue Shield
  • United Health Care

We have on-site financial counselors to help provide support services to clients and/or their families and agency program staff. Financial counselors assist in identifying all available financial resources for which clients may be eligible to fund the cost of required services and improve total quality of life.

For questions related to billing, please email the Billing Department or call 706.389.6789, extension 1530.


Types of Services

Adult Mental Health Services: Comprises evidence-based and wrap-around support services for individuals with mental illness and/or co-occurring disorders.  For more details about these services, please click HERE.

Addictive Disease Services: Comprises evidence-based and wrap-around support services for individuals with substance use disorders.  For more details about these services, please click HERE.

Child and Adolescent Services: Comprises evidence-based and wrap-around services for children and adolecents experience mental illness, and/or co-occurring disorders.  For more details, please click HERE.


Intake for Developmental Disabilities Services

To determine eligibility for Advantage's developmental disability services, contact the Georgia Department of Behavioral Health and Developmental Disabilities Region 2 Office for intake and evaluation at 1-877-551-4897.  For those in Region 2 who currently have a Medicaid Waiver for NOW or COMP services and would like Advantage to be your provider and/or would like assistance in completing the DD application, please visit our Developmental Disabilities Services page and contact the program within your county.


Client Information

Thank you for trusting Advantage as your provider of choice for mental health, addiction, or developmental disability services.  Below is some additional information concerning your privacy and right to services.


Services available to individuals with hearing impairment is based on insurance
If you have state contracted services (not private insurance), e-mail deafservices@dbhdd.ga.gov two days in advance to schedule an intake appointment.

Sign Language Interpreting Specialist, Inc.
PMB 114
130-C John Morrow Pkwy
Gainesville, GA 30501-3569
770-531-0700


Services for non-English speaking individuals.

The Language Line is available to assist with non-English speaking contacts.  Please call 1-800-752-6096 for interpretation assistance.