Medical Records
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) ensures that all medical records are deemed private and that an individual may obtain copies of their own medical records upon completion of a written consent form also known as the Authorization to Release Information Form.
Authorization to Release Information Form
You may obtain and complete an ‘Authorization to Release’ form at any Advantage site, or you may download and print Advantage’s HIPAA-compliant ‘Authorization to Release form here: Authorization to Release Form (500.105 Rev 2021 03-31)
*Any HIPAA-compliant form is acceptable if fully completed with all required entries.
To have a copy of your medical records sent to Advantage Behavioral Health from another facility, please contact that provider directly.
Submission of Request
Each request for medical records must be accompanied by a fully-completed, HIPAA-compliant Authorization to Release Information form. The completed form may be submitted directly to any Advantage Behavioral Health site, faxed to Advantage FAX # 706-389-6775, or be submitted—as a PDF attachment—via email to: medicalrecords@advantagebhs.org.
The Authorization may also be submitted by mail to the Advantage Medical Record office:
Medical Records
Advantage Behavioral Health
250 Bray Street
Athens, GA 30601
Fees
CLIENT FEES
Advantage Behavioral Health [Advantage] has partnered with ScanSTAT Technologies for the production of medical record documents. There are no fees associated with requests for information to be sent directly to another medical provider outside of Advantage Behavioral Health. There may be fees associated with production requests to an individual or entity that is not a medical provider.
If there is a fee for the production, ScanSTAT will include an invoice summarizing the charges. Payment can be made to ScanSTAT online: https://www.scanSTAT.com; via telephone by calling: (866) 442-9026; or by check mailed to the ScanSTAT address listed on the invoice. Accepted forms of payment are checks or credit cards. Cash payments are not accepted. All fees are in accordance with Georgia statutes and federal law.
*Please note: If you (an Advantage client) wish to obtain extensive records for legal and/or disability purposes, please have your legal representative and/or the Social Security Administration request your medical records. This will relieve you (the client) and your attorney of duplicate processing fees.
THIRD-PARTY FEES
ScanSTAT Technologies reserves the right to charge for the production of medical records in accordance with the Georgia Statute. ScanSTAT production invoices accompany medical record releases to third parties, and all invoices are payable directly to ScanSTAT. Fees for production apply to medical records produced in response to requests from third parties.
Delivery of Records
ScanSTAT Technologies delivers authorized documentation (along with the ScanSTAT invoice, if applicable) via standard mail delivery, or via FAX upon completion. Please allow up to 30 days for processing.
For urgent requests of medical records, please submit your fully-completed ‘Authorization to Release form—as a . PDF attachment—along with your request to the Advantage medical record email address: medicalrecords@advantagebhs.org.
Questions Regarding Delivery
If you have submitted an ‘Authorization for Release of Information form for Advantage Behavioral Health medical records, you may contact ScanSTAT Technologies directly regarding the production of the documents. Please call ScanSTAT Customer Service at 1-866-442-9026.
You may also email ScanSTAT regarding the completion and delivery of your record request at: information@ScanSTAT.com.